You can access your loan balance and payment information via your customer portal dashboard. Use this link to access your portal: www.app.accessloans.com/signin. You can also call our customer support line at 888-287-9483 or email status@accessloans.com for further questions and assistance.

You are only allowed to have one active loan with us at a time. Once you have reached the qualified payment criteria, you may be eligible to apply for refinancing, which can allow you to receive additional funds.

You can’t increase your payment amount once your original loan documents have been signed. However, you can make additional payments to your loan without any penalties.

There are certain requirements to be eligible for refinancing. Once you have met these eligibility requirements, your loan portal will allow you to start an application for refinancing. Some of the documents that will be requested from you during the application process include:

• Driver’s license
• Proof of address
• Pay stubs
• Selfie

If you meet all the requirements, the refinance approval process can take an average of 1-2 business days. However, keep in mind that the process and application timings may delay, if additional documents are needed to evaluate the application

Linking your payroll system helps you receive your funds faster. To speed up the application process, we are providing qualified applicants with a secure option to easily connect to your payroll provider. You will need to use the exact login information from your current employer system (MyEPP, MyPay, Liteblue, MyADP, Intuit, etc.) to connect.

This is a secure and private connection (we won’t have access to your credentials). Connecting will allow us to extract your paystub and payroll information automatically. The connection won’t allow us to change or alter any of your exiting settings. Connecting will speed up the application process and allow you to receive funds faster.  If you are not in a rush, you can enter your payroll information manually during the application process.

You can check the status of your refinance application by logging to your customer service portal b visiting www.accessloans.com). You will also receive updates via SMS text and email. If you have questions please contact us via email status@accessloans.com or call us at 888-287-9483.

We are sorry to hear that your refinanced application was denied. You may be eligible to reapply, but keep in mind it can be more or less depending on the denial reason. To get the most accurate information pertaining to your case, you can give us a call at 888-287-9483.

You can reach a member of our customer service team at 888-87-9483, or you can chat with us online during our working hours (9 am – 6 pm EST). For general questions you can also send us an email at customerservice@accessloans.com.

Our customer service working hours are Monday to Friday from 9:00 am – 6:00 pm EST. However, your customer portal is accessible every day of the week 24/7.

There are no hidden fees. In addition to interest, there is a one-time fee for refinancing which is applied to your total loan amount and depending on the state, you may pay be required to pay another small tax.

The refinance application and approval process may delay the time, if additional documents are needed to evaluate the application. However, your loan can be funded on the same day if the application is:

• Approved and the signed documents are received on the same business day; and
• Certain administrative steps (e.g. relevant banking information if provided) have been completed by 1:30 pm EST, on the same business day.

A payroll allotment or split direct deposit is an automatic payment deducted directly from your paycheck and deposited into your loan repayment account. This is one of our automatic payment options that can be used to pay off your loan without worrying about setting up payments.

Payments made on time will still be your responsibility. However, you will definitely be able to create payment arrangements to keep your loan in good standing. You can make your payments directly through payroll allotment/split-direct deposit, direct debit from your bank account, via your loan portal or contact our customer service team at 888-287-9483 to assist you.

Our loan product allows you to borrow $850 – $6,000. Loan terms range from 8-36 months. The maximum Annual Percentage Rate (APR) is 35.99%. Your actual APR may be higher than the rate shown.

You can use one of the options below to make your payment:

• Allotment / Split direct deposit (via payroll)
• Direct Debit from your bank account
• Payment via your loan portal
• Call us and pay by phone

If you need further assistance, please contact our customer service team by email at customersrvice@accessloans.com or give us a call at 888-287-9483 to better assist you.

We may report your payment history to one of the 3 major credit bureaus. Late or non-payment of your debt may negatively impact your credit rating.